FAQ (PLS READ SHIPPING CAREFULLY)
DO YOU SHIP WORLDWIDE? DO YOU PROVIDE TRACKING?
- Yes, I ship worldwide.
- Tracking is included SOME products - I am unable to provide tracking to everything.
- Tracking will also depend on which country you live in. I use Canada Post, which does NOT provide tracking to certain countries in Asia, Africa, East Europe, and South America (unfortunately).
- After purchases are shipped, tracking information will be emailed to the customer, if applicable.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Items are generally shipped from my studio in 1-2 weeks of placing order. It may take longer or shorter (by another 1-2 weeks at most), depending on how many orders I receive at once.
- Once shipped, the order will arrive in around 2 weeks for North American countries, 2-6 weeks for the rest of the world.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
- Unfortunately, this store CANNOT offer exchanges or returns. The orders are packaged and double checked to ensure they are delivered safely. I cannot provide exchanges or refunds for any lost/damaged packages.
- In the event a package is returned to me, you can opt to pay for half the shipping to resend the package.
HOW OFTEN DOES THIS STORE GET UPDATED WITH NEW PRODUCTS?
- Generally speaking, once a month. Please check in with my instagram, twitter, or youtube to stay tuned about specific dates of my store restocks/updates.
WHAT MATERIALS DO YOU USE IN YOUR PAINTINGS?
- I use 300g/140lb cold press watercolour paper (unless stated otherwise). I use a variety of watercolour paints and coloured inks.
- For the larger illustrations, I use shikishi calligraphy boards, as well as a mix of markers, pens, watercolours and pencil crayons.
HOW DO YOU MAINTAIN THESE PAINTINGS?
- Please keep them in a dry place, out of sunlight.
I have questions not listed in this FAQ, who do I contact?
Please send your questions or concerns through the CONTACT page, or email them to [email protected].
Thank you for visiting my store!